Payments
How can I keep track of payments made on the site?
For each purchase you make on the site, which is a subscription or a package of credits, a receipt will be generated with a summary of the product purchased. Receipts will always be available for viewing or downloading and stored in the Payments ...
Accepted payment methods
We use leading payment institutes to provide a secure system, and accept all credit and debit cards. To make your data as secure as possible, we do not store any card information on our servers. Once paid, your membership will be updated immediately, ...
How can I renew my subscription?
We use an automatic renewal policy. This means that once the subscription period has expired, for greater convenience, your Premium membership will be automatically renewed. The subscription will be renewed automatically only upon expiry of the ...
What should I do if my account has not been activated?
If your account has not been activated, problems may have occurred during the payment phase. Please contact us at via the contact form.
Why was my credit card not accepted?
There are many reasons why the payment may be rejected by your card issuer. The most common are: Insufficient funds available. Invalid card data. The CVV/CVV2 number is incorrect or incomplete. Your card is not enabled for online purchases. We advise ...
How can I manage the card(s) registered with the Site?
You can manage your payment methods completely independently directly from your "Profile Status" page. By clicking on the "Card Management" button you can add or remove your credit cards. We remind you that under no circumstances will our company ...
How can I see the charges on my credit card statement?
The charges for the subscription plan or other packages purchased on the Site will be visible on your credit card statement with the wording associated with the payment service provider used to collect the relative amount. The method of payment can ...
What happens after paying?
Once the payment is made, your registration will be updated, and your subscription period will begin. You will receive an email containing your order.
How long will it take before I am charged and my account is activated?
The Premium Profile account will be activated immediately after the payment is processed. The amount will be charged after purchase. If payment is made by credit card, the method of payment can be via a single payment for the entire amount or for a ...
What can I do if I purchased the wrong package?
You can choose the right package for you by checking all the information regarding the amount to be paid and the automatic renewal terms that you will be given on the payment page or in the Terms and Conditions of the service. We are unable to modify ...
Can I change my already-purchased subscription plan?
A subscription plan cannot be changed until it expires, as indicated in our Terms and Conditions.
How can I become a Premium user?
To become a Premium user, click on the "Become Premium" button on your profile page or click on the different promotion pages that you will be presented with while browsing. In the Subscription Section on the Site it will be possible to view the ...
What prices and subscription plans do you offer?
The types of Subscription available with automatic renewal are as follows: Promo (e.g. trial period from 1 to 7 days), then type C subscription 1 month Subscription or equivalent credit purchase 3 months Subscription or equivalent credit purchase 6 ...